Privacy Policy
Last Updated: March 11, 2026
1. Information We Collect
We collect information you provide directly to us, as well as information collected automatically when you use the Platform.
Information You Provide
- Account Information: Name, email address, phone number, and password when you create an account
- Profile Information: Profile picture, location, and other optional details you choose to provide
- Listing Information: Product descriptions, images, pricing, and location data for your listings
- Communications: Messages exchanged with other users through the Platform and correspondence with our support team
- Payment Information: Transaction details when you purchase premium features or subscriptions
Information Collected Automatically
- Device Information: Browser type, operating system, device identifiers, and screen resolution
- Usage Data: Pages visited, features used, search queries, time spent on pages, and interaction patterns
- Location Data: Approximate location based on IP address or, with your consent, more precise location data
- Log Data: IP address, access times, referring URLs, and other standard server log information
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve the Platform
- Process transactions and send related notifications
- Send technical notices, updates, security alerts, and support messages
- Respond to your comments, questions, and customer service requests
- Monitor and analyse trends, usage, and activities on the Platform
- Detect, investigate, and prevent fraudulent transactions and other illegal activities
- Personalise and improve your experience, including displaying relevant listings and recommendations
- Enforce our Terms of Service and other policies
3. Information Sharing and Disclosure
We do not sell your personal information. We may share your information in the following circumstances:
- With Other Users: Your public profile information, listings, and reviews are visible to other users. When you contact a seller or buyer, your name and message are shared with them.
- Service Providers: We share information with third-party vendors who perform services on our behalf, such as hosting, analytics, email delivery, and payment processing.
- Legal Requirements: We may disclose information if required to do so by law or in response to valid requests by public authorities.
- Safety and Security: We may share information when we believe it is necessary to protect the safety, rights, or property of SuuqBay, our users, or the public.
- Business Transfers: In connection with any merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
- With Your Consent: We may share information with your explicit consent for purposes not described in this policy.
4. Data Security
We take reasonable measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. These measures include:
- Encryption of data in transit using TLS/SSL
- Secure hashing of passwords
- Regular security assessments and monitoring
- Access controls limiting employee access to personal data
- Secure infrastructure with industry-standard protections
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect and track information and to improve and analyse the Platform. The types of cookies we use include:
- Essential Cookies: Required for the Platform to function properly, including authentication and security cookies
- Analytics Cookies: Help us understand how users interact with the Platform so we can improve the experience
- Preference Cookies: Remember your settings and preferences, such as language and location
You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of the Platform.
6. Your Rights
You have the following rights regarding your personal information:
- Access: You can request a copy of the personal information we hold about you
- Correction: You can update or correct inaccurate information through your account settings or by contacting us
- Deletion: You can request deletion of your account and personal information, subject to certain exceptions
- Data Portability: You can request a copy of your data in a structured, commonly used format
- Opt-Out: You can opt out of promotional communications at any time through your notification preferences or by using the unsubscribe link in emails
- Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time
To exercise any of these rights, please contact us at support@suuqbay.com.
7. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you with our services. We may also retain and use your information as necessary to:
- Comply with our legal obligations
- Resolve disputes
- Enforce our agreements
- Protect against fraudulent or illegal activity
When you delete your account, we will delete or anonymise your personal information within 30 days, except where retention is required by law or for legitimate business purposes.
8. Children's Privacy
SuuqBay is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we learn that we have collected personal information from a child under 18, we will take steps to delete such information as soon as possible.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us at support@suuqbay.com.
9. International Data Transfers
Your information may be transferred to and maintained on servers located outside of your country of residence. By using the Platform, you consent to the transfer of your information to facilities outside your jurisdiction, where data protection laws may differ.
We will take appropriate steps to ensure that your information is treated securely and in accordance with this Privacy Policy.
10. Third-Party Links
The Platform may contain links to third-party websites or services that are not owned or controlled by SuuqBay. We are not responsible for the privacy practices of these third parties. We encourage you to read the privacy policies of any third-party websites you visit.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page. For significant changes, we will provide a more prominent notice, such as an email notification or in-platform alert.
12. Contact Us
If you have any questions about this Privacy Policy, please contact us:
- Email: support@suuqbay.com
- Website: Contact Page